FREQUENTLY ASKED QUESTIONS

Once your order is placed, we get to work immediately. Within 24–48 hours you’ll receive an email with a tracking link so you can follow your parcel live.

You can also track your order anytime on our TRACK YOUR ORDER page.

If anything changes (delay, etc.), we’ll always communicate this openly.

Please allow 1-3 working days for dispatch.

Global shipping: 4-8 working days

All orders are tracked & insured. Shipped with trusted international carriers.

For more information please see our shipping page here

Yes. NL/BE is our home base, but we ship to multiple countries. Check the shipping page for delivery times and rates per country here

Netherlands & Belgium: €4.95
Free Shipping From €100

EU (other): €4.95
Free Shipping From €150

United Kingdom: £4.50
Free Shipping From €150

Rest of the world: Calculated at checkout
Free Shipping From Equivalent of €150

Check the shipping page for delivery times and rates per country here

We process orders fast, so changes are usually not possible once an order is placed. Please double-check everything before checkout.

Made a mistake? Email us asap at connect@grof.store – we’ll see what’s still possible.

Please check:

– If a neighbour accepted the parcel

– If it’s at a pickup point / reception

– If there’s a delivery note in your mailbox

Still nothing? Send us your order number + tracking via email and we’ll sort it with the carrier. Nobody gets left behind.

connect@grof.store

Not feeling it? No stress.You’ve got 14 days after delivery to return or exchange your order. For more information please check our return policy here

Items must be unworn, unwashed and returned in original packaging.

Once your return arrives at our warehouse, we process it within 10 working days.

After processing, it can take up to 7 days for the refund to appear in your bank account.

Refunds are always sent to your original payment method.

Every product page includes a size guide.

Not sure? Send us your height/weight via DM or email – we’ll help.

connect@grof.store

• Wash inside out (max 30°C / 86°F)
• Use mild detergent
• Don’t tumble dry (air dry = lasts longer)
• Don’t iron directly on prints

We stand behind our quality. If there’s a manufacturing defect, email us (with photos) and we’ll fix it.

Normal wear & tear is not covered.

connect@grof.store

You can reach us through the contact form here, email us at connect@grof.store or slide into our DMs on Instagram @grofclo

We aim to reply within 24 hours (Monday to Saturday).

Every message is read and answered personally.